the information identifying you that we collect;
how we use this information;
the legal basis upon which we process it;
with whom it is shared; and
how it is stored.
Our Terms of Service (including Consignor Terms if you are a consignor) apply to the Site and Services provided by The Revury. If you do not agree to them, then you should not continue to use the Site or Services provided by The Revury.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect personal information of all Users of The Revury, which includes:
Information That You Provide: We collect any information that you enter through our Site or give us in any way, such as when you create an account (including account related information such as payment information, purchase history or consignment history), place an order, sign up to receive our emails, request consignor appointments or interact with us through our customer service channels. For example, you may provide us with your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide. We may also record your calls with our customer service to handle your inquiry and for training, research and product development purposes. If you elect to participate in our opinion polls, surveys, contests, or sweepstakes, we may collect additional personal information about you in connection with your response or entry. Additionally, you may choose to make other personal information available to us in connection with the consignment of an item, when you submit a video or blog for publication on the Site, email us, or invite a friend to join the Site. See, “Communicating With You” section below for more information.
Mobile: When you visit our Site from your mobile devise, we may receive information about your location and your mobile device, including the hardware model, operating system and version, and unique device identifiers. Information from Other Sources: We may also receive some personal information about you from third parties such as public websites and social media platforms, which may be added to the information we associate with your account.
Please note that we need certain types of personal information so that we can provide Service to you or so that you can be a consignor. If you do not provide us with such personal information, or ask us to delete it, you may no longer be able to access our services or provide goods and services to us.
HOW DO WE USE CONTACT INFORMATION WE COLLECT?
We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes only:
We use your email address to help you create, manage, and maintain an account on our Site, and to send you information about products, promotions, surveys, news, and events that we think may interest you;
We use your billing and shipping address to process and deliver purchases, returns, consigned products, etc.; and/or
We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages and to provide customer and consignor support.
HOW DO WE USE OTHER INFORMATION WE COLLECT?
We, or third party data processors acting on our behalf, collect, use and store the personal information we collect to:
Administer our Site and allow you to access and use our Site;
Communicate with you (see, “Communicating With You” section below);
Customize our Site, Services and product offerings to suit your needs and interests and store information about your preferences;
Recognize you when you return to our Site;
Monitor and analyze trends, usage and activities, and improve our Services and product offerings;
Enable you to participate in our opinion polls, surveys, contests, or sweepstakes;
Provide and improve our products and Services, including consignor and customer service;
Process requests and orders (including membership registration) and provide technical support;
Record purchases that you have made through our Site;
Allow you to post comments and communicate with us through our Site, including on our social media pages;
Protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers;
Enforce our Terms of Service; and/or
Comply with applicable legal requirements, industry standards, and our policies.
Communicating With You
We will contact you (including by email or post) with information about our products, services and offers which either you request, or which we believe you may be interested in (including through newsletters, alerts, and reminders about recurring event sales), unless you have told us that you don’t want to receive these message, or, otherwise, if it is in our legitimate interests, for business development and marketing purposes. From time to time we will send you service-related emails, such as a welcome email when you register for the Site.
If you provide us personal information when you communicate with us (including in person, by phone, or via email) this information may be shared with a Consignor or Customer Relations representative, employee, or expert that is most likely to be able to address your inquiry. This information will be used only for the purpose of responding to your inquiry.
When you invite a friend to join our Site, we will automatically send your friend an email invitation on your behalf. We will not use your friend’s email address for any other purpose unless they join our Site or request further information or response from us. Similarly, when you email a message using the Invite a Friend function, we do not store the email addresses that are used to facilitate the email communication.
OPINION POLLS AND SURVEYS
We may share personal information we collect from your responses to opinion polls or surveys with third parties. If we do so, we will provide you with notice and the opportunity to consent.
CONTESTS AND SWEEPSTAKES
If you enter a contest or sweepstakes conducted by The Revury and/or one of our partners, we may contact you in connection with that particular contest or sweepstakes, including in order to update you regarding your status, administer the promotion, or let you know that a promotion has ended.
Sharing Of Personal Information
We may need to share your personal information with our contractors in the course of operating our business and providing products or services to you. These contractors include vendors and suppliers including, but not limited to, payment processors, suppliers of technical and support services, logistic providers, and cloud service providers that provide us with technology, services and/or content for the operation and maintenance of our Site or Service. We will also share your personal information with companies that assist us in our marketing, advertising and promotional activities and analytics and search engine providers that assist us in the improvement and optimization of our Site.
We may also disclose and use anonymized, aggregated reporting and statistics about users of our website and apps or our goods and services and from interactions with us and our brands on social media for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.
DISCLOSURES REQUIRED BY LAW OR FOR BUSINESS PURPOSES
In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct, including to enforce or apply our terms and conditions or any other agreement or to respond to any claims, or to protect our rights or the rights of a third party.
We will also disclose your personal information to third parties where it is in our legitimate interests to do so to run, grow and develop our business. Information collected from this Site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.
LEGAL BASIS FOR USE OF YOUR PERSONAL INFORMATION
As necessary to perform our responsibilities under any contract with you. For example, to comply with the Terms of Service of our Site which you accept by browsing our Site, fulfilling obligations to you as a consignor under the Consignor Terms, or processing your order and delivering the products you purchase as a customer;
When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Site, Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services;
If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; and
In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.
Our legitimate interests are to:
run, grow and develop our business;
operate our Site;
enhance the customer experience and Services provided by us;
carry out marketing, market research and business development;
provide goods and services to our customers and consignors, make and receive payment, provide customer services and to know the identity of the customer that we are providing services to; and
place, track and ensure fulfilment of orders with our vendors.
Your Privacy Choices
UPDATES TO YOUR INFORMATION
You can contact us at any time to update, change or delete personal information that The Revury maintains about you.
Users who no longer wish to receive our newsletters, alerts, or promotional communications may opt-out of receiving these communications at any time.
RIGHTS IF YOU ARE LOCATED IN THE EUROPEAN UNION
If you are accessing our Site and/or Services provided by the Revury from the European Union, then you have certain rights in relation to your personal information which are set out below. If you would like further information in relation to these or would like to exercise any of them, please contact us by email using the details below at any time. You have the right to request that we:
provide access to any personal information we hold about you;
update any of your personal information which is out of date or incorrect;
delete any personal information which we are holding about you;
restrict the way that we process your personal information;
stop processing your personal information for direct-marketing purposes;
provide your personal information to a third party provider of services;
provide you with a copy of any personal information which we hold about you; or
consider any valid objections which you have to our use of your personal information.
We will consider all such requests and provide our response within a reasonable period (and in any event any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
HOW TO EXERCISE YOUR CHOICES
You may notify us of your choices or preferences by contacting us as set forth in the “Contact Us” section below.
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
TRANSFERS OF PERSONAL INFORMATION
The Revury is based in the United States and therefore personal information collected from this Site and Services provided by The Revury will be transferred to and processed in the United States and may be transferred and processed to other countries outside of your country of residence. We may also transfer personal information to service providers or other third parties with whom we have contractual agreements. Other countries where your personal information may be processed may have different legal protections for personal information than your country of origin, including different standards for access by law enforcement, courts, or other governmental authorities. Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting us at any time.
THIRD PARTY WEBSITES
We may share aggregated information about you with third parties. Aggregated information is non-personal information about you that is combined with the non-personal information of other users. We may not limit the third parties' use of the aggregated information.
YOUR CALIFORNIA PRIVACY RIGHTS
ACCESS BY CHILDREN OR MINORS
Our Site is not directed to children under the age of 13, and our Terms of Service prohibit minors from using our Site or Service. We do not knowingly collect any information from children under 13.
We take precautions to protect information that we collect from our Users. We protect the information entrusted to us by taking all reasonable precautions to safeguard the confidentiality of personal information, including through use of appropriate physical, technical and administrative safeguards and measures. These protections include restricting access to personal information to employees who need the information to perform a specific job. The Revury provides its employees training on its security and privacy practices. Technical safeguards and measures include use of encryption, passwords for access to our systems and use of anti-virus software. However, in the course of provision of your personal data to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorized access to it. Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
WHAT ARE COOKIES?
Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we partner with third-party analytics providers, like Google, which set cookies when you visit our websites. This helps us understand how you are using our Services so that we can improve them. Cookies may also appear in the form of pixels, which are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies. Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.
Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognize your device, such as your laptop or phone, so that we can better tailor your experience.
Cookies do lots of different jobs on our Site, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, enabling you to keep goods in your shopping basket, letting us analyze how well our website is performing, improving your experience, and to keep our Site and Services secure. They also help ensure that advertisements you see while you are on other websites are more relevant to you and your interests.
The cookies we use generally fall into one of the following six types of cookies:
|Type of Cookies
|Why We Use These Cookies
|We and our advertising partners use these cookies to deliver advertisements, to make advertisements more relevant and meaningful to visitors to our website, and to track the efficiency of our advertising campaigns, both on our services and on other websites.
|We use these cookies to help us understand improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.
|We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.
|We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your mailing address or language preferences.
|We use these cookies to help identify and prevent security risks.
|These cookies are essential for our services to function properly. Like the other cookies we use, technical cookies may be either first-party cookies or third-party cookies.
WE MAY TRACK WHETHER YOU OPEN EMAILS THAT WE SEND
Our emails may contain a web beacon to track who opens an email, when, and whether that user clicks on any of the links in the email. We may use this information to help us analyze which of our users are interested in particular topics. When you delete the email, the web beacon will be deleted.
HOW TO MANAGE COOKIES ON OUR WEBSITE
Although most browsers and devices accept cookies by default, you can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. If you disable cookies, however, some of the features of our services may not function properly.
Please be aware that turning off these cookies does not mean that you won't be served any advertisements while you are online. It only means that advertisements may not be tailored to your interests.